{"id":21647,"date":"2024-10-24T11:41:56","date_gmt":"2024-10-24T11:41:56","guid":{"rendered":"https:\/\/www.haartick-extensions.de\/wordpress\/?page_id=21647"},"modified":"2025-05-08T12:16:42","modified_gmt":"2025-05-08T12:16:42","slug":"ruecksendung-und-versand","status":"publish","type":"page","link":"https:\/\/www.haartick-extensions.de\/en\/ruecksendung-und-versand\/","title":{"rendered":"Returns and dispatch"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"21647\" class=\"elementor elementor-21647\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-d947561 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d947561\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fbe701\" data-id=\"3fbe701\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee4fc28 elementor-widget elementor-widget-wd_text_block\" data-id=\"ee4fc28\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h4><strong>Return shipment<\/strong><\/h4><p>You have the option of returning unwanted products within 14 days without any complications. Please note that items with hygiene seals can only be returned if they are undamaged. However, you can take the products out of the packaging to touch them and check the quality or colour shade. However, when returning items, do not cut any connection points, dye hair or otherwise handle or damage the items.<\/p><h4><strong>Exchange<\/strong><\/h4><p>If you would like an exchange, simply send the item back as a normal return and order the desired replacement product again in our online shop. Please note that customised products cannot be exchanged.<\/p><h4><strong>Return procedure<\/strong><\/h4><p>Unfortunately, you will have to bear the costs for the return and the original dispatch yourself. We will only refund the product costs. We cannot accept carriage forward shipments. To notify us of the return, please send us an e-mail.<strong>Mail<\/strong> on <a href=\"mailto:info@haartick-extensions.de\">info@haartick-extensions.de<\/a>.<\/p><h4><strong>Processing time and refund<\/strong><\/h4><p>We endeavour to process your return within one week of receipt, and this is often faster. The refund of the purchase price will be made via the payment method you used when placing the order immediately after processing.<\/p><p>Further information can be found in our cancellation policy.<\/p><h4><strong>Shipping information<\/strong><\/h4><p>Orders received by 3 pm on working days are usually dispatched on the same day as a DHL parcel.<\/p><h4><strong>Shipping costs &amp; delivery times<\/strong><\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e12067c elementor-widget elementor-widget-wd_accordion\" data-id=\"e12067c\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"all_closed\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tGermany\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Free shipping within Germany from an order value of \u20ac49, below that \u20ac6.19 shipping costs apply.<\/li><li>We charge \u20ac36.36 for the dispatch of bulky goods. Bulky goods are labelled as such in the item description.<\/li><li>Delivery to DHL packing stations in Germany possible.<\/li><li>Delivery time: 1-2 working days<\/li><li>Shipping method: DHL parcel<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tEuropean Union\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Shipping costs: 14,49 \u20ac<\/li><li>We charge \u20ac46.99 for the dispatch of bulky goods. Bulky goods are labelled as such in the item description.<\/li><li>Delivery time: 1-3 working days<\/li><li>Any customs duties and taxes incurred shall be borne by you.<\/li><li>Shipping method: DHL parcel<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tGreat Britain, Northern Ireland, Switzerland\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Shipping costs: 26,99 \u20ac<\/li><li>We charge \u20ac56.99 for the dispatch of bulky goods. Bulky goods are labelled as such in the item description.<\/li><li>Delivery time: 5-10 working days<\/li><li>Shipping method: DHL parcel<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tRest of Europe\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Shipping costs: 29,99 \u20ac<\/li><li>We charge \u20ac59.99 for the dispatch of bulky goods. Bulky goods are labelled as such in the item description.<\/li><li>Delivery time: 5-10 working days<\/li><li>Any customs duties and taxes incurred shall be borne by you.<\/li><li>Shipping method: DHL parcel<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tRussian Federation\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Shipping costs: 34,99 \u20ac<\/li><li>It is not possible to send bulky goods to this region. Bulky goods are labelled as such in the item description.<\/li><li>Delivery time: 5-10 working days<\/li><li>Any customs duties and taxes incurred shall be borne by you.<\/li><li>Shipping method: DHL parcel<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"5\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tNorth, Central and South America\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Shipping costs: 47,99 \u20ac<\/li><li><span style=\"font-family: 'Readex Pro', Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;\">It is not possible to ship bulky goods to this region<\/span>. Bulky goods are labelled as such in the item description.<\/li><li>Delivery time: 7-21 working days<\/li><li>Any customs duties and taxes incurred shall be borne by you.<\/li><li>Shipping method: DHL parcel<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"6\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tNorth Africa, Middle East\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Shipping costs: 47,99 \u20ac<\/li><li>We charge \u20ac77.99 for the dispatch of bulky goods. Bulky goods are labelled as such in the item description.<\/li><li>Delivery time: 7-21 working days<\/li><li>Any customs duties and taxes incurred shall be borne by you.<\/li><li>Shipping method: DHL parcel<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"7\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tAsia, Africa (excluding North Africa, Middle East)  \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Shipping costs: 45,99 \u20ac<\/li><li>We charge \u20ac75.99 for the dispatch of bulky goods. Bulky goods are labelled as such in the item description.<\/li><li>Delivery time: 7-21 working days<\/li><li>Any customs duties and taxes incurred shall be borne by you.<\/li><li>Shipping method: DHL parcel<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"8\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tAustralia, Oceania\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Shipping costs: 49,99 \u20ac<\/li><li><span style=\"font-family: 'Readex Pro', Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;\">It is not possible to ship bulky goods to this region<\/span>. Bulky goods are labelled as such in the item description.<\/li><li>Delivery time: 7-21 working days<\/li><li>Any customs duties and taxes incurred shall be borne by you.<\/li><li>Shipping method: DHL parcel<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>R\u00fccksendung Sie haben die M\u00f6glichkeit, innerhalb von 14 Tagen unerw\u00fcnschte Produkte unkompliziert zur\u00fcckzusenden. 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